Shipping policy

Shipping & Returns Policy

Shipping

We aim to process and dispatch all orders as quickly as possible.

  • Standard Shipping: £6.00 per order.

  • Free Shipping: Available on all orders over £50.00.

  • Orders are typically dispatched within 1 business day.

  • Orders placed over the weekend (Saturday and Sunday) will be dispatched on Monday.

  • While we strive to deliver orders promptly, 24-hour delivery is not guaranteed and may occasionally be delayed due to courier services or order processing requirements.

How Do I Return a Product?

If you wish to return a product, please contact us through our Contact Us form and include your order details. Our support team will aim to respond within 1 hour during business hours.

Return Exceptions

The following conditions apply to returns:

  • Opened products cannot be returned unless they are faulty.

  • Products that have been used, damaged, or altered by the customer may not be eligible for a refund or exchange.

  • Original packaging must be retained to qualify for any refund or replacement.

  • Mods that fail to charge due to improper charging methods may not be accepted. We recommend using an external charger where possible for battery safety.

Faulty Items

  • Please allow up to 48 hours after we receive your item for our team to inspect and investigate the reported fault.

  • If the product is confirmed to be faulty, you may choose either:

    • A refund, or

    • Store credit to place a new order.

  • If the product is found not to be faulty, it will be returned to you via Royal Mail 2nd Class Tracked service and will not qualify for a refund or replacement.

  • If a fault is confirmed within 7 days of purchase, you are entitled to either a refund or store credit.

  • If a fault is reported within 72 hours of delivery, you are entitled to either a refund or store credit.

  • Faulty vape returns will not be accepted after 72 hours from the delivery date.

  • If you receive incomplete goods, you must notify us within 72 hours of delivery.

Important Safety Information

  • Never charge vape devices overnight. We are not responsible for any damage caused by improper charging.

  • The recommended maximum charging time for vape devices is 1 hour. Overcharging may damage the battery or coil.

  • Any missing or incomplete items must be reported within 72 hours of receiving your order.

Batteries, Chargers & Variable Voltage Mods

These products include a 30-day manufacturer's guarantee.

The warranty covers manufacturer defects and, where applicable, repair or replacement of faulty products.

Please note:

  • Batteries typically have an expected lifespan of 3–6 months.

  • Damage resulting from misuse, accidental damage, or customer negligence is not covered.

  • We reserve the right to refuse refunds or replacements where customer-caused damage is identified.

Mechanical Mods

Mechanical Mods are covered by a 30-day manufacturer's guarantee.

These devices are intended for experienced users only. Vape Vibes UK accepts no responsibility for damage or injury resulting from incorrect assembly, improper use, or unsafe builds.

E-Liquids & Drip Tips

Due to hygiene and health regulations, E-liquids and Drip Tips are non-returnable and not covered under warranty.

Exceptions may be made if:

  • You received the incorrect item, or

  • The item arrived damaged or defective.

Atomizers, Clearomizers & Cartomizers

  • Dead-on-arrival products must be reported within 24 hours of delivery.

  • Claims submitted after this period cannot be accepted.

  • This policy also applies to multipack products.

Tanks, RDA & RDTA

  • Products that arrive damaged or are confirmed faulty are covered by a 30-day warranty.

  • Where a fault is verified within the warranty period, we will provide either a replacement or refund.

  • Claims made after the 30-day warranty period will not be eligible for a refund or replacement.

Contact Us

If you have any questions regarding shipping, returns, or warranty claims, please contact us through our Contact Us page and our support team will be happy to assist.